Refund policy
Delivery Service
We provide delivery services across Klang Valley, including Kuala Lumpur and selected areas in Selangor. Deliveries are available daily from Monday to Sunday within the following time slots:
- 10:00 AM - 01:00 PM
- 01:00 PM - 03:00 PM
- 03:00 PM - 05:00 PM
All deliveries will be made within the chosen time slot. If you require delivery at an exact time, we recommend opting for self-pickup or arranging a third-party delivery service such as GrabCar or Lalamove.
Placing a Delivery Order
To opt for delivery, please select the delivery option and provide accurate details during checkout. Ensure that your address and contact information are complete and correct before confirming your order.
If you need to modify your order after confirmation, kindly notify us at least 48 hours before your scheduled delivery. Changes will be accepted at the management’s discretion and are subject to availability.
For multiple delivery locations, please place separate orders on our website.
Self-Pickup & Third-Party Arranged Delivery
Customers who wish to self-pickup can select this option at checkout. Similarly, if you prefer to arrange your own third-party delivery, no delivery fee will be applied.
Delivery Timing & Unforeseen Delays
While we strive to ensure deliveries are completed within the selected time slots, unforeseen circumstances such as traffic congestion, weather conditions, or other factors beyond our control may cause delays. No refunds or compensation will be provided for such delays. Customers are advised to select a time slot with these possibilities in mind.
Recipient Availability & Failed Delivery Attempts
Customers must ensure that the recipient is available at the delivery address during the selected time slot. If the recipient is unreachable, the driver will leave the items at a designated drop-off point, such as:
- A delivery table
- The guardhouse
- The reception area (with prior consent from the recipient)
If a second delivery attempt is required, an additional delivery fee will apply, calculated based on the return trip from our location to the recipient’s address.
Door-to-Door Delivery for High-Rise Buildings
For high-rise and multi-storey buildings, standard delivery will be made to accessible drop-off points such as the lobby or ground floor where no parking is required. We do not offer door-to-door delivery service. However, we recommend arranging delivery directly with Lalamove driver when they arrive the location..
If you require delivery at a specific time without any risk of early or late arrival, we strongly recommend choosing self-pickup or arranging your own delivery service.